Most clinicians will tell you that there still exists a significant gap between what healthcare IT systems deliver and what providers actually need. Ideally, clinical data should be an accurate reflection of what took place at the point of care and reports generated from that data can be used for quality improvement. We often hear of clinicians going through an onerous process to collect and transmit data to a registry only to end up unhappy with reports they can only describe as “wrong”. Clinical data validation is a collection of actions performed to assure the validity and accuracy of IT system output. Because software engineers are not clinicians and vice versa, data validation is critical to bridging that gap.
Using Patient Reported Outcomes to Drive Improvement
Patients are becoming educated consumers and clinicians should expect patients to research medical providers and post reviews of their care and experience. In the current social media boom, providers should expect patients to review offices and providers much like they do with restaurants and coffee shops. Practices that can harness this trend and use both patient experience and patient-reported outcomes (PROs) to their fullest potential have an opportunity to drive both quality improvement and reputation management.